Terms of service

Welcome to Tully Botanical Skincare. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

Tully Botanical Skincare is a UK-based botanical skincare brand dedicated to creating handcrafted body care products using carefully selected botanical ingredients.

Business Name: Tully Botanical Skincare

Email: support@tullybotanicalskincare.co.uk 

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products

We strive to display our products as accurately as possible.

Because each product is handcrafted in small batches:

  • Colours may vary slightly.
  • Texture may vary naturally.
  • Product images are for illustration purposes.
  • Packaging may occasionally change without affecting product quality.

4. Cosmetic Information

Our products are cosmetic products only.

They are not intended to:

  • diagnose disease
  • treat disease
  • cure medical conditions
  • prevent medical conditions

Any information provided on this website is for general cosmetic and educational purposes only and should not replace professional medical advice.

5. Ingredients & Allergies

Please read the ingredient list carefully before use.

Customers are responsible for checking ingredients before purchasing.

We recommend carrying out a patch test before first use.

Discontinue use if irritation occurs.

Tully Botanical Skincare is not responsible for allergic reactions resulting from known or unknown ingredient sensitivities.

6. Orders

All orders are subject to availability.

We reserve the right to:

  • refuse any order
  • limit quantities
  • cancel orders where necessary

If payment has already been taken for a cancelled order, a full refund will be issued.

7. Pricing

All prices are shown in GBP (£) unless otherwise stated.

Prices may change without notice.

Obvious pricing errors may result in order cancellation and refund.

8. Payment

We accept secure payment methods available during checkout.

Orders are processed only after successful payment authorisation.

9. Shipping

Estimated delivery times are provided for guidance only.

We are not responsible for delays caused by:

  • postal services
  • customs
  • weather
  • courier disruptions
  • events outside our reasonable control

Ownership of products passes to the customer upon delivery.

10. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Due to hygiene reasons, opened cosmetic products cannot usually be returned unless faulty.

11. Intellectual Property

All content on this website is owned by Tully Botanical Skincare, including:

  • Logo
  • Brand name
  • Product names
  • Images
  • Photography
  • Graphics
  • Product descriptions
  • Website design
  • Marketing materials

No content may be copied, reproduced, modified or distributed without prior written permission.

12. Website Use

You agree not to:

  • misuse our website
  • upload malicious software
  • interfere with website security
  • attempt unauthorised access
  • copy website content without permission

13. Limitation of Liability

To the fullest extent permitted by law, Tully Botanical Skincare shall not be liable for:

  • indirect loss
  • incidental loss
  • consequential damages
  • loss of profits
  • loss of data

Nothing in these Terms limits liability where it cannot legally be excluded.

14. Product Use

Our products are intended for external use only.

Avoid contact with eyes.

Keep out of reach of children.

Store in a cool, dry place away from direct sunlight.

If pregnant, breastfeeding or under medical care, consult a healthcare professional before using products containing essential oils.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, store and process personal information.

16. Changes to These Terms

We reserve the right to update these Terms at any time.

The latest version will always be available on this page.

Continued use of the website constitutes acceptance of any revised Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions about these Terms, please contact us.

Tully Botanical Skincare

📧 Email: support@tullybotanicalskincare.co.uk

🌐 Website: www.tullybotanicalskincare.co.uk