Frequently Asked Questions

Golden Glow is our waterless botanical body care collection, created with rich plant butters, botanical oils and carefully selected extracts to leave skin feeling soft, nourished and beautifully cared for.

Waterless skincare is formulated without added water. Instead, botanical butters, oils and other purposeful ingredients form the base of the product.

The formula is designed to melt into the skin and leave a rich, conditioned finish. Because it is concentrated, we recommend starting with a small amount and applying it to slightly damp skin.

A little goes a long way. Start with a small scoop, warm it between your palms, then massage into the skin. You can always add more if needed.

For best results, apply after bathing or showering while the skin is still slightly damp. This helps lock in moisture and makes the product easier to spread.

Yes. You can use your body soufflé daily or whenever your skin needs extra nourishment and comfort.

Golden Glow is formulated as body care. We recommend using products specifically designed for facial skin when caring for the face.

Yes. These areas often benefit from richer moisturising care. Massage a small amount into dry areas as part of your regular body routine.

Our formulas feature botanical ingredients such as shea butter, rosehip oil, jojoba oil, licorice root extract and vitamin E, depending on the product variant.

Rosehip oil is a lightweight botanical oil naturally rich in fatty acids. It helps nourish the skin and supports a healthy, radiant-looking appearance.

Licorice root extract is included to complement our botanical formulations and support the appearance of brighter, more even-looking skin.

Skin can respond differently to cosmetic products, so we recommend checking the full ingredient list and patch testing before wider use, particularly if your skin is sensitive.

Yes. Raw Silk is our bare and unscented option, created for customers who prefer body care without added essential oils or fragrance.

Selected variants may contain essential oils. Always check the individual product ingredient list before purchase, especially if you have fragrance sensitivities or known allergies.

Choose Raw Silk if you prefer unscented care. For scented options, select the variant whose aromatic profile best suits your personal preference.

Store in a cool, dry place away from direct sunlight and excessive heat. Always close the lid securely after use.

Waterless body butters are rich in natural butters and oils, so texture can soften in warm temperatures or become firmer when cool. This does not necessarily affect the product’s performance.

Refrigeration is usually unnecessary. A cool room away from direct heat and sunlight is generally suitable.

Products placed on the UK market are safety assessed in accordance with applicable UK cosmetic requirements.

Yes, especially if you have sensitive skin or a history of reactions to cosmetic products. Apply a small amount to a discreet area before wider use.

Discontinue use if irritation occurs. If symptoms persist or you are concerned, seek advice from an appropriate healthcare professional.

We offer free UK delivery on qualifying orders over the threshold shown on our website. Please check the current announcement bar or delivery page for the latest details.

Dispatch and delivery times can vary. Please refer to our Delivery Policy for the most current information.

International availability may vary by destination. Please check available delivery options at checkout.

Please review our Returns & Refunds Policy for current eligibility, exclusions and instructions.

Please contact us as soon as possible with your order details and clear photographs of the damaged item and packaging so we can review the issue.

You can contact us through our website contact page and we’ll do our best to help with product, order or delivery questions.